Account Creation: When you create an account with us, we collect your name, email address, and password. Your password is stored securely using a one-way hash code that cannot be decrypted. We also collect additional profile information such as gender, birth year, and photos for virtual try-on.
Purchases and Feedback: When you make a purchase or provide feedback, we collect information necessary for processing your order and improving our services. This includes contact details (e.g., phone number, shipping address) and details about your previous purchases or prescription glasses.
Credit Card Transactions: When you make a purchase using a credit card, we collect your credit card details, including the card number, type, expiration date, and billing address. This information is submitted directly to our payment processor, which complies with industry-standard security measures. We do not store full credit card numbers, only the last four digits for identification purposes.
Customer Support: When you contact us via phone, email, chat, or other channels, we may retain your contact information and the content of your communications. We also keep records of responses to any surveys you complete.
Third-Party Login: If you choose to log in using a third-party service (e.g., Facebook), we receive your name and email address from that service to create a default account on our website. We do not receive or store your third-party password.
When you make a purchase using a third-party payment system (such as PayPal), we only receive and store the transaction reference information. Your payment account information remains secure with the third-party payment provider and is not shared with us.
Third-Party Payment Systems: How We Use the Information Gathered, We may use the information we collect from you in the following ways:
Processing Transactions: Your information is used to process and fulfill your orders. We do not sell, trade, or transfer your information to outside parties, except for the specific purpose of delivering the purchased product or service.
Communications: The email address you provide for order processing may be used to send you information and updates related to your order. Additionally, you may receive occasional company news, updates, promotions, and related product information. You can opt out of receiving future emails at any time by following the unsubscribe instructions included in each email.
To Provide Services: We use your personal and health information to provide you with optical products and services, including eye exams, prescriptions, and eyewear.
Customer Support: Your information helps us to respond to your inquiries, provide customer support, and improve our services.
Marketing: With your consent, we may use your contact information to send you promotional materials and updates about our products and services.
Compliance: We use your information to comply with legal obligations and protect our legal rights.
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below: Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and IT service
providers. Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
We implement a variety of security measures to protect your personal information, including: Encryption: Data transmitted to and from our website is encrypted using SSL technology. Access Controls: Access to personal information is restricted to authorized employees and service providers who need it to perform their job duties. Physical Security: We maintain physical safeguards to protect data stored in our facilities.
In accordance with applicable data protection laws and regulations, you have the following rights:
We use cookies and similar tracking technologies to enhance your experience on our website. These tools help us understand how you use our services and improve functionality. By continuing to use our website, you consent to the use of cookies as outlined in our cookie policy