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Faqs

People will always seek help and advice. They are unwilling to pick up the phone, walk into a store, or wait hours (even minutes) for that information or insight to become accessible.

Frequently Asked Questions

How to place an order?

Look around the website and select a frame. or even better, many frames!Following your selection Please enter your prescription and specify the lensesand coatings you want. We'll handle everything else!

How can I pick up my prescription?

After an eye test, your prescription will be given to you by your eye care specialist, most commonly an optician or optometrist.

How is the price of ETERNITY AUSTRALIA OPTICAL so low?

No Middlemen No retail expenses, never sacrificing quality, we have own production house that's why we are not so expensive

I have bought a pair; may I order it again?

Indeed! Check the purchase history by logging into your account and looking up the prior order. In the order details, you will notice the term Reorder if the frame is available right now. Upon selecting Reorder, your shopping cart will include the identical pair of glasses.

May I include glasses in my current order?

Certainly! Feel free to reach out to us at +61 426 80 40 50 (AU) so we can assist you with your request. Alternatively, you can engage in a chat or send
an email to eyecare@ETERNITYAUSTRALIAOPTICAL.com to inform us about how we can assist you with your order. Please ensure that you have the order number ready before getting in touch with us. Visit our WEBSITE for further details.

I'm looking to make a change to my order. How should I proceed?

It's possible for our customer service team to make adjustments to your order if you get in touch with us promptly. You can reach out by calling +61 426804050 (AU), chatting, or sending an email to eyecare@eternityaustralia.com to inform us of how we can assist with your order. Please ensure that you have the order number handy when reaching out to us.

Can I track my order

You can track your order. Just input your order or tracking number in the Track Order section located in our top navigation, or you can also view the status of your order on our Order Tracking page.

After placing my order, how long will it take for my glasses to arrive?

Delivery of your order is scheduled for 8 - 15 business days.

Which shipping options are available?

We use Australia Post to ship our packages.

Are there any taxes or customs fees that I need to pay?

Are there any taxes or customs fees that I need to pay?

What is your policy regarding returns?

Our eyewear quality is guaranteed. Just get in touch with us to request a refund or a replacement if you're not satisfied with your glasses! With our 2-week Free Returns, you can return or exchange an item for an equivalentvalue within 2 weeks without having to ask any questions. You can get a replacement pair once within a year with our 365-Day Guarantee. Damage resulting from mishaps, carelessness, or abuse is not covered by a one-time replacement pair; rather, it will only be provided in the event that there are obvious flaws in the material and workmanship.

How can I return or exchange something?

Through email at eyecare@eternityaustraliaoptical.com or by calling us +61 426804050 Additional exchange and return options are available on our website, www.eternityaustraliaoptical.com.