Shipping policy

Shipping Policy

Eternity Australia Optical

At Eternity Australia Optical, we aim to deliver your order quickly and securely. We are proud to offer express shipping options and global delivery to our valued customers.

1. Free & Paid Shipping

• Australia: Free express shipping with tracking.
• International Orders:
  • Free delivery for orders over $100 AUD
  • Flat shipping fee of $14.99 AUD for orders under $100 AUD

2. Order Processing Time

Orders are processed within 1 business day (Monday–Friday).
Once shipped, you will receive an email confirmation including your tracking number.

3. Delivery Timeframes

• Australian orders typically arrive within 1–3 business days.
• International orders usually arrive in 5–10 business days, depending on destination and customs.
• While we strive for timely delivery, external delays may occur (e.g., weather, customs inspections).

4. Order Tracking

You can track your shipment using the tracking number provided in your confirmation email.
If you do not receive tracking within 24 hours of dispatch, please contact us.

5. Responsibility After Delivery

• Our delivery partners will leave parcels in a safe and secure location if no one is available.
• Once marked as delivered, customers are responsible for the package.
• Eternity Australia Optical is not liable for lost, stolen, or misdelivered packages caused by inaccurate shipping information.
• Please double-check your shipping address, email, and contact number before confirming your order.

6. Afterpay Orders

Orders placed using Afterpay are subject to the same shipping policy as all other orders.

• There are no additional shipping charges for using Afterpay.
• Shipping timelines and tracking remain the same regardless of payment method.

7. Commitment to Purchase

By placing an order, you confirm that:

• All contact and shipping information provided is accurate
• You agree to the terms outlined in this policy

Contact Us

If you have any questions or concerns regarding your order, please contact us:

📧 Email: support@eternityaustraliaoptical.com
🌐 Website: www.eternityaustraliaoptical.com

Thank you for choosing Eternity Australia Optical!